All desk help

Send the link to your customers

Copy a published workflow’s link and title, ready to send to your customers.

Would you like to be walked through this on your own screen? You’ll be guided one step at a time, and you do every click yourself.

It needs Chrome or Edge on a computer.

This guided help needs a computer. You’re welcome to open this page on one.

  1. Click “Your workflows”; a published workflow shows its link under “Send this, anywhere you like”.

    Step 1: Click “Your workflows”; a published workflow shows its link under “Send this, anywhere you like”.
  2. Click “Copy the link and title”; the link shows “Copied, with the title”.

    Step 2: Click “Copy the link and title”; the link shows “Copied, with the title”.

Where the link can go

The link works anywhere your customers already look for help: a reply to a support ticket, an onboarding email, an article in your help centre, or a message inside your product.

It works from a cold click. Your customers never set up an Alongrail account. They only open the link.

If your screen looks different

Screens change from time to time, and yours may not match these pictures exactly.

Would you like to be walked through this on your own screen? You’ll be guided one step at a time, and you do every click yourself.

It needs Chrome or Edge on a computer.

This guided help needs a computer. You’re welcome to open this page on one.

Write to us

If something here doesn’t match what you see, please write to hello@alongrail.com. A person reads every message.