Read a customer’s session
Open a customer’s session to see what they asked for, each step they were given, and how it ended.
Would you like to be walked through this on your own screen? You’ll be guided one step at a time, and you do every click yourself.
It needs Chrome or Edge on a computer.
This guided help needs a computer. You’re welcome to open this page on one.
Click the Sessions tab; your guided sessions are listed, with how each one ended and what the customer typed at the start.
Click a session to open it; its record shows how it ended, how long it took, and every step the customer was given.
If your screen looks different
Screens change from time to time, and yours may not match these pictures exactly.
Would you like to be walked through this on your own screen? You’ll be guided one step at a time, and you do every click yourself.
It needs Chrome or Edge on a computer.
This guided help needs a computer. You’re welcome to open this page on one.
Write to us
If something here doesn’t match what you see, please write to hello@alongrail.com. A person reads every message.