Delete a session or your desk
How to delete one session’s record, or your whole desk, and what is kept afterwards.
Delete one session
Open the session from the Sessions tab and press “Delete this session”. This deletes that session’s record: every step the customer was given, how each check went, the text read off their screen and everything they typed. The workflow and every other session stay. It can’t be undone, and a session that was counted stays counted.
Delete your whole desk
Press “Delete this desk” at the foot of your dashboard. Any member of the desk can do this. It deletes, for everyone on the desk: your material and the text read from it, your workflows, every session record, the team’s access and any open invites, and the sessions left in your balance.
To confirm, type your desk’s name into the box and press “Delete this desk”. It can’t be undone. If an unused pack should be refunded, please write to us before you delete.
What is kept, and the email you receive
We keep payment records for our accounts (amount, currency, date and the payment id, with nothing linking them to you), and each member’s own Alongrail account, which they can delete from alongrail.com/account.
A confirmation is emailed to you, saying what was deleted, what was kept and why.
Write to us
If something here doesn’t match what you see, please write to hello@alongrail.com. A person reads every message.